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FAQ's
 
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Can I order larger sizes

Every women deserves to look and feel sexy and the great thing is Some garments come in larger sizes; e.g. Queen , Xl, XXl, 14DD, 16 D, 16DD. Please contact us for request, naming particular style.

 
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Can you guarantee a specific time for a delivery?

  We do our very best in using a courier service to help with the efficiency of deliveries. However due to circumstances out of our control, the courier company can only give a estimation on how many days delivery should take but not time/hr. 

 

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How do I know if you received my order?

As soon as your order has been placed online, you will receive an automatic email confirming receipt of your payment. A second email will then be sent to you to confirm order details. Once your order has been received by a member of our team, the finer details of your order are carefully examined so as to meet any special requirements you may have and conversely, to notify you if we cannot meet one of your requirements.

 
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How do I use a Gift Certificate on an online order?

To make a purchase using your gift certificate you must first register on our site (click here to register). At the checkout screen you will be able to enter your gift certificate number in the field "Redeem your gift certificate". This will deduct the full amount of the gift certificate from your order total. If your gift certificate is more than the total purchase, the total purchase amount will be deducted from your gift certificate, and you will be able to use the remaining amount for future purchases. PfH gift certificates are for all merchandise on PfH website- excludes the GoDo linked page that has dayspa and adventure activities. Please purchase PfH/GoDo certificate on the connecting webpage.

 
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How long does it take if I order a special size that is not in stock?

Most garments take approx 8-14 working days if a special order is place and confirmed from Present for Her we can get it for you.

 
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What happens if I supply the wrong address?

Please be especially careful when providing delivery details, should this be unsuccessful, then a redirection or redelivery fee of $16.50 will be applied. The time of delivery to the correct address will be dependent on the time of day we receive the correct information. However, if the goods are delivered to an incorrect address and is not recovered, Presents For Her can not accept any responsibility for such loss.

 
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What if I want to cancel my order?

All orders are final once purchased over the internet or telephone. However exchanges  adn credit vouchers are available.

 
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What is the deadline for placing an order?

Orders must be placed by 2pm (EST) Monday - Friday for delivery schedule to apply. As Presents for Her is closed weekends & public holidays, we will deliver your goods the next business day. All online orders placed on Saturday or Sunday will be processed on the Monday morning and delivered the next business day. Any specific information about your delivery will be forwarded to you at that time. Phone orders can be made Monday - Friday, 9am to 5pm. CALL 1300 88 75 23

 
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What methods of payment are acceptable?

Presents For Her accept all major credit cards: VISA, MasterCard, American Express, and Diners. We also accept cheques, money orders and direct deposit, for details please contact us at (02) 9599 5999 or 1300 88 75 23.